Refund and Returns Policy

At Kaldrak, your satisfaction is our top priority. We are committed to providing high-quality products and ensuring that you have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

30-Day Return Window

You have 30 days from the date of purchase to request a refund or exchange. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

How to Request a Refund

To initiate a return, please contact our customer service team at kaldrakp@gmail.com or +1 917-376-2006. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide you with a return authorization.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the item was damaged or defective.

Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Gift cards
  • Items purchased on sale or clearance
  • Used or damaged items not resulting from manufacturing defects

Exchanges

If you received a defective or damaged item, we are happy to replace it with the same item. Contact us within 30 days of your purchase to arrange an exchange.

Late or Missing Refunds

If you haven’t received a refund after 10 business days, please double-check your bank account and credit card statement. If the issue persists, contact your bank or credit card provider. If you’ve done this and still have not received your refund, please reach out to us at kaldrakp@gmail.com or +1 917-376-2006. You can also visit our TikTok shop at www.tiktok.com/@kaldrak_.

Wishlist Products

You have no items in wishlist.