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At Kaldrak, your satisfaction is our top priority. We are committed to providing high-quality products and ensuring that you have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.
You have 30 days from the date of purchase to request a refund or exchange. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact our customer service team at kaldrakp@gmail.com or +1 917-376-2006. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide you with a return authorization.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the item was damaged or defective.
Certain items are not eligible for returns or refunds, including:
If you received a defective or damaged item, we are happy to replace it with the same item. Contact us within 30 days of your purchase to arrange an exchange.
If you haven’t received a refund after 10 business days, please double-check your bank account and credit card statement. If the issue persists, contact your bank or credit card provider. If you’ve done this and still have not received your refund, please reach out to us at kaldrakp@gmail.com or +1 917-376-2006. You can also visit our TikTok shop at www.tiktok.com/@kaldrak_.